At thyssenkrupp Automation Engineering, critical knowledge was scattered across unstructured documents, making it hard to find and risking outdated info. They built a “Knowledge Bot” to match files, answer questions, and compare versions—integrated with existing systems. The result: faster processes, fewer errors, and high user acceptance. Now, thyssenkrupp Automation Engineering is evolving it into an agentic system with n8n, scaling automation and sharing key lessons for practical AI in knowledge management.