Livestream Event Troubleshooting / FAQ

This page provides some help and guidance to accessing the virtual conference platform, Hopin, we are using for Machine Learning Week 2021, including the Predictive Analytics World and Deep Learning World conferences, as well as answers to frequently asked questions.

Log-in Process

We recommend you log-in early on the day of the event in case you need any assistance (most people don’t, but corporate firewalls, vpns, email address muddle can all conspire to slow you down).

If you registered for Machine Learning Week, taking place on June 14-18, 2021, you will have received an email from us on Friday June 11, (or later if you registered after Friday) with the subject containing “Access details for Machine Learning Week Virtual Conference”. This contains your personal “magic link” to the event platform which you need to click on to access the event.

Note this email will be resent on each morning of the event approximately fours hours before it starts.

If you are a speaker or moderator you will also be sent an additional link to join the “backstage” area of the event.

If you can’t find the email:

  1. Search your email for Subject “Access details for Machine Learning Week Virtual Conference”
  2. Check your spam folder.
  3. Make sure you are checking the email address you registered with.
  4. If you still can’t find it please email [email protected] saying you can’t find the login email.


When you click on the login link contained in the email you may get a pop-up notice from the Hopin website saying you are being sent a two step verification email. This may take some minutes to arrive, so be patient, but will expire after 10 minutes, so if you take longer than that to click on the two-step email link, you will need to click on your original magic link again, so a new verification email will be sent. If you can’t find the email 5 minutes after seeing the notice follow the steps above under Log-in Process.

Viewing / Audio Issues

If you are having trouble viewing the presentation videos eg. see a black screen instead of the speaker video, or have no audio, try the following:

Finding Your Way Around Hopin 

After you have logged in, you will be forwarded to the start page (Reception). There you will find both an overview of the agenda and the menu bar with the following options:

Access to Presentations and Videos

One-two weeks after the conference you will receive an email with links to access copies of the presentations and video recordings (if videos were included in your ticket).


If you need help with any of the above or for any other issues, please email [email protected].


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