A Factory Approach to Churn Identification in Banking at ING

Date:

Monday, November 16, 2026

Time:

8:00 am

Summary:

Why it matters: In banking, churn must be identified at scale across multiple products, under strict regulatory constraints, using interpretable models despite severe class imbalance. What we cover: how an ML factory standardizes and accelerates churn deployment while ensuring explainability and governance. Takeaways: how banks can reduce time‑to‑production and deliver controlled, measurable business impact with ML.

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