In this session, we will have an in-depth exploration of chatbot innovation applied in a real-world setting at Endress+Hauser. This session will focus on our practical implementation of Large Language Models, combined with the capabilities of Azure’s Semantic & Vector Search and strategically advance Retrieval-Augmented Generation (RAG) approach, to build a chatbot that is not only highly responsive but also remarkably intuitive .We will provide a comprehensive overview of our approach, detailing the process of integrating technology stacks and navigating the complexities of chatbot design, demonstrating the tangible benefits of these technologies in a real-world, industrial setting.