The talk will present TotalJob’s learnings and approach taken towards productionizing GenAI / LLMs for building an empathetic, accurate and compliant job search companion (available over WhatsApp). It will cover the product decisions in going from human to LLM chat and techniques used to reduce LLM costs by 70%, with hallucinations, bias and toxicity at near zero %. Finally, the talk will give an outlook on the future path around a multi-modal and the multi-lingual future of conversational journeys.