Productionizing LLMs: How Generative AI Digitalized the Customer Service at Lufthansa

Date:

Monday, November 18, 2024

Time:

4:30 pm

Summary:

Navigating the complexities of airline claims can be a challenge for both agents and passengers. Claim Summarizer, a novel tool powered by Generative AI (Gen AI), tackles this challenge by providing claim agents with concise, AI-generated summaries of complex claims documents. This presentation explores how Claim Summarizer empowers agents to make faster, informed decisions by highlighting key details and extracting vital information. Moreover, the Claim Summarizer is our blueprint of future LLM Ops. By implementing the Claim Summarizer, we have established robust LLM Ops processes that can be used in our new products and accelerate the time to market of new Gen AI innovation in the Lufthansa.

Speakers:

Farah Ayadi

Developing an LLM-Powered Conversational Agent for External Users at Feedly: Challenges and Insights

Date:

Monday, November 18, 2024

Time:

5:00 pm

Summary:

In this session, we will share our experience developing a context-aware conversational agent using Large Language Models (LLMs) at Feedly AI search platform. The agent offers intelligent services like summarization, analysis, and report generation, tailored to the user’s context and content. We will discuss the unique challenges and strategies involved in catering to external users with stringent requirements, where accuracy, consistency, and the ability to synthesize large amounts of data are crucial, unlike most current initiatives focusing on internal enterprise use cases with higher tolerance for inconsistency and simpler information retrieval.

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